How This Office Works for You
“Our office is here to help residents navigate City services and ensure concerns are directed to the right place.”
What we can help with
- Connecting residents with City departments
- Following up on service requests
- Sharing information about projects and construction
- Supporting community associations and local groups
When to use 311
- For urgent service issues such as snow clearing, waste collection, or bylaw concerns
- 311 is often the fastest way to resolve service requests
What to include
- Your address or nearest intersection
- A brief description of the issue
- Any service request or reference numbers if you've already contacted 311
What happens next
“Our team reviews every message, follows up where appropriate, and keeps residents informed on next steps whenever possible.”
Get In Touch
Connect
Our office is here to help.
Contact Details
Email Address
ward5@calgary.caOffice Hours
Monday to Friday
9:00 AM to 5:00 PM
(closed on statutory holidays)
Contact our office about
- City service issues
- Community concerns
- Project questions
- General inquiries
Important Note
For urgent service issues (snow clearing, waste collection, bylaw concerns), please contact 311 first. 311 is often the fastest way to resolve service requests.