Information Hub
Resources
Find links to City services, community supports, and useful resources for residents of Ward 5.
Urgent Service Request? Call 311
For snow clearing, waste collection, or bylaw concerns, 311 is often the fastest way to route your request to the right department.
Residents & Homeowners
Newcomers to Calgary & Helpful Links
How This Office Works for You
“Our office is here to help residents navigate City services and ensure concerns are directed to the right place.”
What we can help with
- Connecting residents with City departments
- Following up on service requests
- Sharing information about projects and construction
- Supporting community associations and local groups
When to use 311
- For urgent service issues such as snow clearing, waste collection, or bylaw concerns
- 311 is often the fastest way to resolve service requests
What to include
- Your address or nearest intersection
- A brief description of the issue
- Any service request or reference numbers if you've already contacted 311
What happens next
“Our team reviews every message, follows up where appropriate, and keeps residents informed on next steps whenever possible.”